Customers' perceptions of service quality by TPL service providers in the United Kingdom - a confirmatory factor analysis
Year of publication: |
2005
|
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Authors: | Jaafar, Harlina Suzana ; Rafiq, Mohammed |
Published in: |
Research methodologies in supply chain management : with 67 tables. - Heidelberg [u.a.] : Physica-Verl., ISBN 3-7908-1583-7. - 2005, p. 187-202
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Subject: | Großbritannien | United Kingdom | Dienstleistungsqualität | Service quality | Faktorenanalyse | Factor analysis | Kundenzufriedenheit | Customer satisfaction | Konsumentenverhalten | Consumer behaviour |
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