Digitalization processes in small professional service firms : drivers, barriers and emerging organisational tensions
Year of publication: |
2023
|
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Authors: | Cardinali, Silvio ; Pagano, Alessandro ; Carloni, Elisa ; Giovannetti, Marta ; Governatori, Lorenzo |
Published in: |
Journal of service theory and practice. - Bingley : Emerald, ISSN 2055-6233, ZDB-ID 2807318-6. - Vol. 33.2023, 2, p. 237-256
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Subject: | Digitalization | Organizational tensions | Professional service firm | PSF | Small professional firms | SPSF | KMU | SME | Unternehmensdienstleistung | Business services | Dienstleistungssektor | Service industry | Freie Berufe | Professional services | Organisatorischer Wandel | Organizational change |
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