Do they see the signs? : organizational response behavior to customer complaint messages
Year of publication: |
2021
|
---|---|
Authors: | Janda-Eble, Sergej ; Polthier, Andreas ; Kuester, Sabine |
Published in: |
Journal of business research : JBR. - New York, NY : Elsevier, ISSN 0148-2963, ZDB-ID 189773-1. - Vol. 137.2021, p. 116-127
|
Subject: | New product development | Organizational learning | Attention-based view | Customer complaint management | Customer integration | Signaling theory | Konsumentenverhalten | Consumer behaviour | Beschwerdemanagement | Complaint management | Beziehungsmarketing | Relationship marketing | Lernende Organisation | Learning organization | Produktentwicklung |
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