Effect of digital banking-related customer experience on banks' financial performance during Covid-19 : a perspective from Vietnam
Year of publication: |
2022
|
---|---|
Authors: | Nhung Thi Hong Nguyen ; Nguyen Kim Duc ; Freiburghaus, Teresa Lien |
Published in: |
Journal of Asia Business Studies. - Bingley : Emerald, ISSN 1559-2243, ZDB-ID 2589599-0. - Vol. 16.2022, 1, p. 200-222
|
Subject: | Covid-19 | Customer experience | Digital banking | Financial performance | Vietnam | Coronavirus | Viet Nam | Digitalisierung | Digitization | Unternehmenserfolg | Firm performance | Bank | Beziehungsmarketing | Relationship marketing | Electronic Banking | Electronic banking |
-
Customer experience in digital banking : a review and future research directions
Chauhan, Shilpa, (2022)
-
Chauhan, Prashant, (2019)
-
US banks need a new approach to customer experience
Jiménez, Alex, (2023)
- More ...
-
Nguyen, Nhung Thi Hong, (2021)
-
Nhung Thi Hong Nguyen, (2023)
-
Nhung Thi Hong Nguyen, (2022)
- More ...