Effect of perceived service quality on customer satisfaction in hospitality industry : Gronroos’ service quality model development
Mehdi Zaibaf, Fariz Taherikia, and Meysam Fakharian
Year of publication: |
2013
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Authors: | Zaibaf, Mehdi ; Taherikia, Fariz ; Fakharian, Meysam |
Published in: |
Journal of hospitality marketing & management. - Philadelphia, Pa. : Taylor & Francis, ISSN 1936-8623, ZDB-ID 2493700-9. - Vol. 22.2013, 5/6, p. 490-504
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Subject: | customer satisfaction | perceived quality | structural equation modeling | hospitality industry | Dienstleistungsqualität | Service quality | Kundenzufriedenheit | Customer satisfaction | Gastgewerbe | Hospitality industry | Krankenhaus | Hospital | Strukturgleichungsmodell | Structural equation model | Hotellerie | Hotel industry |
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