Exploring the factors that drive consumers to use contactless delivery services in the context of the continued COVID-19 pandemic
Year of publication: |
2023
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Authors: | Jiang, Yi ; Lai, Po-Lin ; Yang, Ching-Chiao ; Wang, Xinchen |
Published in: |
Journal of retailing and consumer services. - Amsterdam [u.a.] : Elsevier, ISSN 0969-6989, ZDB-ID 1204385-0. - Vol. 72.2023, p. 1-13
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Subject: | Contactless delivery service | Resource matching theory | Service quality evaluation theory | Perceived value theory | Structural equation modeling |
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