External Provision of Knowledge Management Information Services:: The Case of the Concrete and Cement Industries
Knowledge management (KM) is typically internally generated and managed. Information services (IS) have a long history of external provision. Strategic and resource considerations are barriers to continual internal KM development, therefore inducing a potential market for external KM. This paper analyses conceptual issues, especially asymmetry, for external market provision, and explores a case study of traditional IS being reconfigured into KM and IS in the cement and concrete industries; a particularly pertinent case, not only addressing generic issues of external provision, but also addressing KM services for projects, which have become a major means for procuring and delivering products and services.
Year of publication: |
2005
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Authors: | Smyth, Hedley ; Longbottom, Radhika |
Published in: |
European Management Journal. - Elsevier, ISSN 0263-2373. - Vol. 23.2005, 2, p. 247-259
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Publisher: |
Elsevier |
Keywords: | Added value Change management Information asymmetry and symmetry Information services (IS) Knowledge management (KM) Relationship marketing Projects Transaction marketing |
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