Fostering employee-customer identification : the impact of relational job design
Yan Li, Weining Guo, Steven J. Armstrong, Yi (Fionna) Xie, Yuanyuan Zhang
Year of publication: |
2021
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Authors: | Li, Yan ; Guo, Weining ; Armstrong, Steven J. ; Xie, Yi ; Zhang, Yuanyuan |
Published in: |
International journal of hospitality management. - Amsterdam [u.a.] : Elsevier, ISSN 0278-4319, ZDB-ID 1074264-5. - Vol. 94.2021, p. 1-9
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Subject: | Employee-customer identification | Frontline service employee | Relational identification | Relational job characteristics | Relational job design | Mitarbeiterbindung | Employee retention | Arbeitszufriedenheit | Job satisfaction | Anforderungsprofil | Occupational profile | Beziehungsmarketing | Relationship marketing | Arbeitsverhalten | Work behaviour | Arbeitsbeziehungen | Employment relations | Verkaufspersonal | Salespeople | Betriebsklima | Work climate |
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