Healthcare service quality and patient satisfaction : a conceptual framework
Year of publication: |
2024
|
---|---|
Authors: | Javed Ali ; Ahmad Jusoh ; Norhalimah Idris ; Khalil Md Nor |
Published in: |
International journal of quality & reliability management. - Bingley : Emerald, ISSN 1758-6682, ZDB-ID 1466792-7. - Vol. 41.2024, 2, p. 608-627
|
Subject: | SERVQUAL | Conceptual framework | Healthcare service quality | Medical professionalism | Patient safety | Kundenzufriedenheit | Customer satisfaction | Dienstleistungsqualität | Service quality | Gesundheitsversorgung | Health care | Krankenhaus | Hospital | Kambodscha | Cambodia | Patienten | Patients | Gesundheitswesen | Health care system | Entwicklungsländer | Developing countries | Qualitätsmanagement | Quality management |
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