House of reverse logistics: an approach to analyse the factors influencing company performance and customer complaint
Year of publication: |
2018
|
---|---|
Authors: | Pulansari, Farida ; Suparno ; Sri Gunani Partiwi |
Published in: |
International journal of services and operations management. - Olney : Inderscience, ISSN 1744-2370, ZDB-ID 2186492-5. - Vol. 31.2018, 3, p. 349-369
|
Subject: | reverse logistics | customer | satisfaction | complaint | Betriebliche Kreislaufwirtschaft | Reverse logistics | Beschwerdemanagement | Complaint management | Kundenzufriedenheit | Customer satisfaction | Konsumentenverhalten | Consumer behaviour | Beziehungsmarketing | Relationship marketing |
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