How similar are frontline bank employees' perceptions of service quality to their customers? : a study of female customers and employees in Turkey
Year of publication: |
2007
|
---|---|
Authors: | Yavas, Ugur |
Published in: |
Journal of financial services marketing : JFSM. - Basingstoke, Hampshire : Palgrave Macmillan, ISSN 1363-0539, ZDB-ID 1443521-4. - Vol. 12.2007/08, 1, p. 30-38
|
Subject: | Bankmarketing | Bank marketing | Bankberufe | Bank employees | Gleichstellungspolitik | Gender mainstreaming | Dienstleistungsqualität | Service quality | Kundenzufriedenheit | Customer satisfaction | Faktorenanalyse | Factor analysis |
-
Faktoren der Kundenzufriedenheit bei Kreditinstituten : eine empirische Studie
Richthofer, Thomas, (2007)
-
Ali, Liaqat, (2022)
-
The impact of internal marketing on employee job satisfaction in the banking sector of Bangladesh
Yesmin, Rexona, (2017)
- More ...
-
Haahti, Antti, (2005)
-
Energy conservation among finnish homeowners
Yavas, Ugur, (1986)
-
Customer orientation as a buffer against job burnout
Babakus, Emin, (2010)
- More ...