Humans and/or robots? : tourists’ preferences towards the humans-robots mix in the service delivery system
Year of publication: |
2023
|
---|---|
Authors: | Ivanov, Stanislav ; Webster, Craig ; Seyitoğlu, Faruk |
Published in: |
Service business. - Berlin : Springer, ISSN 1862-8508, ZDB-ID 2279938-2. - Vol. 17.2023, 1, p. 195-231
|
Subject: | Hospitality | Humans-robots ratio | Robots | Service delivery system | Tourism | Roboter | Robot | Tourismus | Großbritannien | United Kingdom | Tourismuswirtschaft | Tourism industry |
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