Impact of service agents on customer satisfaction and loyalty : mediating role of Chatbots
Muhammad Hasnain Abbas Naqvi, Zhang Hongyu, Mishal Hasnain Naqvi and Li Kun
Year of publication: |
2024
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Authors: | Naqvi, Muhammad Hasnain Abbas ; Hongyu, Zhang ; Naqvi, Mishal Hasnain ; Kun, Li |
Published in: |
Journal of modelling in management. - Bradford : Emerald, ISSN 1746-5672, ZDB-ID 2243983-3. - Vol. 19.2024, 2, p. 470-491
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Subject: | Chatbot | Satisfaction | Continuance intention | The need for interaction | Loyalty | e-service agent | Communication | Kundenzufriedenheit | Customer satisfaction | Beziehungsmarketing | Relationship marketing | Mobilkommunikation | Mobile communications | Dienstleistungsqualität | Service quality | Konsumentenverhalten | Consumer behaviour | Electronic Commerce | E-commerce |
Saved in:
Online Resource