Influence of communication on client satisfaction in information system projects : a quantitative field study
Year of publication: |
February/March 2017
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Authors: | Hennel, Phil ; Basten, Dirk ; Pankratz, Oleg |
Published in: |
Project management journal : PMJ. - Hoboken, NJ : Wiley, ISSN 8756-9728, ZDB-ID 638481-X. - Vol. 48.2017, 1, p. 81-99
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Subject: | information systems | project success | expectation-confirmation theory | client-vendor communication | quantitative field study | Projektmanagement | Project management | Informationssystem | Information system | Betriebliches Informationssystem | Business intelligence system | Kommunikation | Communication | Feldforschung | Field research |
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