Internal customer satisfaction improvement with QFD technique
Hatice Camgöz-Akdağ, H. Pınar Imer and K. Nazlı Ergin
Year of publication: |
2016
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Authors: | Camgöz-Akdağ, Hatice ; Imer, H. Pınar ; Ergin, K. Nazlı |
Published in: |
Business process management journal. - Bingley : Emerald Group Publishing Limited, ISSN 1463-7154, ZDB-ID 1379961-7. - Vol. 22.2016, 5, p. 957-968
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Subject: | SERVQUAL | Turkey | QFD | Internal customer | Quality | Qualitätsmanagement | Quality management | Kundenzufriedenheit | Customer satisfaction | Türkei | Dienstleistungsqualität | Service quality |
Saved in:
Online Resource
Type of publication: | Article |
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Type of publication (narrower categories): | Konferenzbeitrag ; Conference paper ; Aufsatz in Zeitschrift ; Article in journal |
Language: | English |
Other identifiers: | 10.1108/BPMJ-01-2016-0022 [DOI] |
Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10011609787
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