Linking leader humility with service performance : the role of service climate and customer mistreatment
Year of publication: |
2023
|
---|---|
Authors: | Bahadur, Waseem ; Ali, Ahsan |
Published in: |
Asian business & management. - Basingstoke : Palgrave Macmillan, ISSN 1476-9328, ZDB-ID 2106083-6. - Vol. 22.2023, 2, p. 621-642
|
Subject: | Leader humility | Customer mistreatment China | Employee service performance | Service climate | China | Dienstleistungsqualität | Service quality | Kundenservice | Customer service | Dienstleistungssektor | Service industry | Betriebsklima | Work climate | Beziehungsmarketing | Relationship marketing | Führungsstil | Leadership style | Dienstleistung | Services |
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