More is not always better : determinants of choice overload and satisfaction with customization in fast casual restaurants
Year of publication: |
2022
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Authors: | Park, Soona ; Kang, Jiyun |
Published in: |
Journal of hospitality marketing & management. - London [u.a.] : Routledge, Taylor and Francis Group, ISSN 1936-8631, ZDB-ID 2486892-9. - Vol. 31.2022, 2, p. 205-225
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Subject: | choice overload | Customization | fast casual restaurants | number of choices | satisfaction | time pressure | Gastronomie | Restaurant industry | Kundenzufriedenheit | Customer satisfaction | Konsumentenverhalten | Consumer behaviour | Dienstleistungsqualität | Service quality |
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