Moving service research forward
Year of publication: |
2021
|
---|---|
Authors: | Huang, Ming-Hui ; Malthouse, Edward ; Noble, Stephanie ; Wetzels, Martin |
Published in: |
Journal of service research. - London : Sage Periodicals Press, ISSN 1552-7379, ZDB-ID 2020788-8. - Vol. 24.2021, 4, p. 459-461
|
Subject: | artificial intelligence | human side of service | service platforms | service research | sustainable service | Künstliche Intelligenz | Artificial intelligence | Dienstleistung | Services | Dienstleistungssektor | Service industry | Dienstleistungsqualität | Service quality |
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