Performance management in service operational settings : a selective literature examination
Year of publication: |
2010
|
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Authors: | Yasin, Mahmoud M. ; Gomes, Carlos F. |
Published in: |
Benchmarking : an international journal ; BIJ. - Bingley : Emerald, ISSN 1463-5771, ZDB-ID 1473104-6. - Vol. 17.2010, 2, p. 214-231
|
Subject: | Performance-Management | Performance management | Performance-Messung | Performance measurement | Benchmarking | Dienstleistungssektor | Service industry | Bibliometrie | Bibliometrics |
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