Process drivers of e-service quality : analysis of data from an online rating site
Year of publication: |
2007
|
---|---|
Authors: | Heim, Gregory R. ; Field, Joy M. |
Published in: |
Journal of operations management. - Hoboken, NJ : Wiley, ISSN 0272-6963, ZDB-ID 856225-8. - Vol. 25.2007, 5, p. 962-984
|
Subject: | Electronic Commerce | E-commerce | Dienstleistungsqualität | Service quality | Regressionsanalyse | Regression analysis | Einzelhandel | Retail trade | USA | United States |
-
The value drivers of US internet retailers
Yang, Dong-hoon, (2003)
-
Online service quality : content and process of analysis
Piercy, Niall, (2014)
-
David, Alsius, (2021)
- More ...
-
Process drivers of e-service quality: Analysis of data from an online rating site
Heim, Gregory R., (2007)
-
Field, Joy M., (2005)
-
Trabold, Lauren M., (2006)
- More ...