Quality management internal auditing in small and medium-sized companies : an exploratory study on factors for significantly improving quality performance
Year of publication: |
2021
|
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Authors: | Chiarini, Andrea ; Castellani, Paola ; Rossato, Chiara ; Cobelli, Nicola |
Published in: |
Total quality management & business excellence. - Abingdon : Routledge, Taylor & Francis Group, ISSN 1478-3371, ZDB-ID 2129076-3. - Vol. 32.2021, 16, p. 1829-1849
|
Subject: | auditing | performance | quality management system | small and medium-sized enterprises (SMEs) | Qualitätsmanagement | Quality management | KMU | SME | Interne Revision | Internal audit | Dienstleistungsqualität | Service quality |
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