Reengineering professional services through automation, remote outsourcing, and task delegation
Year of publication: |
2023
|
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Authors: | Sampson, Scott ; Santos, Rebecca Pires dos |
Published in: |
Journal of operations management. - Bognor Regis : Wiley, ISSN 1873-1317, ZDB-ID 2013293-1. - Vol. 69.2023, 6, p. 911-940
|
Subject: | automation | professional service operations | reengineering | simulation | technology | Automatisierung | Automation | Outsourcing | Organisatorischer Wandel | Organizational change | Simulation | Freie Berufe | Professional services | Prozessmanagement | Business process management | Unternehmensdienstleistung | Business services | Dienstleistungssektor | Service industry |
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