Reporting multiple dimensions of public service performance : information order effects on citizens' willingness to use services
Year of publication: |
2022
|
---|---|
Authors: | Christensen, Julian ; James, Oliver |
Published in: |
Public management review. - London : Routledge, ISSN 1471-9045, ZDB-ID 2094887-6. - Vol. 24.2022, 1, p. 142-157
|
Subject: | behavioural public administration | order effects | Performance information | recency effects | school choice | Öffentliche Dienstleistung | Public services | Öffentliche Verwaltung | Public administration | Dienstleistungsqualität | Service quality | Performance-Messung | Performance measurement | Schulauswahl | School choice |
-
Connecting knowledge and performance in public services : from knowing to doing
Walshe, Kieran, (2010)
-
Service quality, administrative process, and citizens' evaluation of local government in the US
Van Ryzin, Gregg G., (2015)
-
Performance information and learning effects on citizen satisfaction with public services
Noda, Yu, (2021)
- More ...
-
Christensen, Julian, (2018)
-
Christensen, Julian, (2019)
-
Aarøe, Lene, (2021)
- More ...