Routing to manage resolution and waiting time in call centers with heterogeneous servers
Year of publication: |
2012
|
---|---|
Authors: | Mehrotra, Vijay ; Ross, Kevin L. ; Ryder, Geoff ; Zhou, Yong-pin |
Published in: |
Manufacturing & service operations management : M & SOM. - Catonsville, MD : INFORMS, ISSN 1523-4614, ZDB-ID 2021015-2. - Vol. 14.2012, 1, p. 66-81
|
Subject: | Callcenter | Call centre | Warteschlangentheorie | Queueing theory | Tourenplanung | Vehicle routing problem |
-
Threshold routing to trade off waiting and call resolution in call centers
Zhan, Dongyuan, (2014)
-
Staffing call centers with uncertain arrival rates and co-sourcing
Levent Koçağa, Yaşar, (2015)
-
Dynamic call center routing policies using call waiting and agent idle times
Chan, Wyean, (2014)
- More ...
-
Routing to Manage Resolution and Waiting Time in Call Centers with Heterogeneous Servers
Mehrotra, Vijay, (2012)
-
Routing to manage resolution and waiting time in call centers with heterogeneous servers
Mehrotra, Vijay, (2012)
-
Fool's Gold: The Truth Behind Angel Investing in America
Mehrotra, Vijay, (2009)
- More ...