Scan it, buy it, pay it : customers' psychological contracts as partial employees in retail
Year of publication: |
2023
|
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Authors: | Audrin, Bertrand ; Audrin, Catherine |
Published in: |
Personnel review. - Bingley : Emerald, ISSN 1758-6933, ZDB-ID 1480053-6. - Vol. 52.2023, 5, p. 1387-1404
|
Subject: | Organizational socialization | Partial employee | Psychological contract | Self-service technologies | Implizite Kontrakte | Implicit contracts | Selbstbedienung | Self-service | Einzelhandel | Retail trade | Arbeitskräfte | Workforce | Verhalten in Organisationen | Organizational behaviour |
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