Service agent driven co-created caring in chat-based customer service encounters
Year of publication: |
2024
|
---|---|
Authors: | Heinonen, Johanna ; Sthapit, Erose |
Published in: |
Services marketing quarterly. - Philadelphia, PA : Routledge, Taylor & Francis Group, ISSN 1533-2977, ZDB-ID 2113057-7. - Vol. 45.2024, 1, p. 1-24
|
Subject: | Caring | chat-based service encounters | customer-value co-creation | emoji's | visit Helsinki | Kundenservice | Customer service | Dienstleistungsqualität | Service quality | Kundenintegration | Customer integration | Kundenzufriedenheit | Customer satisfaction | Dienstleistung | Services | Konsumentenverhalten | Consumer behaviour | Beziehungsmarketing | Relationship marketing |
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