Service design in healthcare : a segmentation-based approach
Year of publication: |
2022
|
---|---|
Authors: | Engström, Jon ; Norin, Olof ; De Gosson de Varennes, Serge ; Valtakoski, Aku |
Published in: |
Journal of service management. - Bingley : Emerald, ISSN 1757-5826, ZDB-ID 2495133-X. - Vol. 33.2022, 6, p. 50-78
|
Subject: | Co-creation | Health care | Market segmentation | Modularization | New service development | Service design | Gesundheitswesen | Health care system | Innovation | Dienstleistungsinnovation | Service innovation | Kundenintegration | Customer integration | Gesundheitsversorgung | Produktgestaltung | Product design | Dienstleistung | Services | Dienstleistungsqualität | Service quality | Marktsegmentierung | Unternehmensdienstleistung | Business services | Modularisierung | Modularity |
-
Service innovation in healthcare : a systematic literature review
Guarcello, Claudio, (2020)
-
The value of codesign : the effect of customer involvement in service design teams
Trischler, Jakob, (2018)
-
Patrício, Lia, (2019)
- More ...
-
A self-determination theory perspective on customer participation in service development
Engström, Jon, (2015)
-
Co-creation and learning in health-care service development
Elg, Mattias, (2012)
-
Solicited diaries as a means of involving patients in development of healthcare services
Elg, Mattias, (2011)
- More ...