Service quality, relationship benefit and experience value in the auto repair services sector
Year of publication: |
2020
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Authors: | Hong, Jinpyo ; Kim, Boyoung |
Published in: |
Journal of open innovation : technology, market, and complexity. - Basel : MDPI, ISSN 2199-8531, ZDB-ID 2832108-X. - Vol. 6.2020, 2/30, p. 1-15
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Subject: | auto repair service | customer relationship | experience value | relationship benefit | service quality | Dienstleistungsqualität | Service quality | Beziehungsmarketing | Relationship marketing | Dienstleistungssektor | Service industry | Kundenzufriedenheit | Customer satisfaction | Kfz-Gewerbe | Automotive services industry | Kfz-Industrie | Automotive industry |
Type of publication: | Article |
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Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
Language: | English |
Other identifiers: | 10.3390/joitmc6020030 [DOI] hdl:10419/241422 [Handle] |
Source: | ECONIS - Online Catalogue of the ZBW |
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