Sustainable customer service as success factor in the airline sector
Year of publication: |
July-September 2015
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Authors: | Ternès, Anabel ; Towers, Ian ; Scheiwe, Tania |
Published in: |
Inventi impact: retailing & consumer services. - Bhopal : Inventi Journals, ISSN 2249-099X, ZDB-ID 2821954-5. - 2015, 3, p. 135-143
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Subject: | Sustainable customer | Airline sector | Survey | Statistics | Fluggesellschaft | Airline | Erfolgsfaktor | Success factor | Kundenservice | Customer service | Kundenzufriedenheit | Customer satisfaction | Luftverkehr | Air transport | Dienstleistungsqualität | Service quality | Nachhaltigkeit | Sustainability |
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