The effects of intragroup guanxi interaction on customers' intentions to complain
Year of publication: |
2022
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Authors: | Xu, Xing'an ; Chi, Christina Geng-Qing ; Cai, Ruiying ; Pan, Li |
Published in: |
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education. - Thousand Oaks, Calif. : Sage, ISSN 1557-7554, ZDB-ID 2202405-0. - Vol. 46.2022, 7, p. 1411-1435
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Subject: | customers’ complaint behavior | emotional guanxi interaction | experimental design | instrumental guanxi interaction | social impact theory | Soziales Netzwerk | Social network | Beschwerdemanagement | Complaint management | Beziehungsmarketing | Relationship marketing | Konsumentenverhalten | Consumer behaviour | Soziale Beziehungen | Social relations | China | Emotion | Experiment |
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