The effects of service quality performance on customer satisfaction for non-banking financial institutions in an emerging economy
Year of publication: |
2023
|
---|---|
Authors: | Wang, Cheng-Kun ; Masukujjaman, Mohammad ; Syed Shah Alam ; Ismail Ahmad ; Lin, Chieh-Yu ; Ho, Yi-Hui |
Published in: |
International Journal of Financial Studies : open access journal. - Basel : MDPI, ISSN 2227-7072, ZDB-ID 2704235-2. - Vol. 11.2023, 1, Art.-No. 33, p. 1-19
|
Subject: | Bangladesh | customer satisfaction | NBFI | service quality | SERVPERF | Dienstleistungsqualität | Service quality | Kundenzufriedenheit | Customer satisfaction | Bangladesch | Qualitätsmanagement | Quality management | Finanzdienstleistung | Financial services | Schwellenländer | Emerging economies |
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