The Impacts of Job Motivation and Job Satisfaction on Job Performance Among Employees of Retail Banking Sector in Vietnam

After being an official member of WTO in 2007, Vietnamese government accepted privatization of banking sector and open the “door” to foreign direct investment organizations to have more opportunities to operate in Vietnam. However, the job performance of employees still has the problems that affect directly to the customer services quality. In this research, the quantitative study examined the relationship among selected variables in order to determine the effects of job motivation and job satisfaction on job performance among retail banks' employees in Vietnam. A convenience sample of 350 bank employees participated in the study. The findings showed a positive correlation between job motivation and job performance in bank employees (r = .43, p-Value < .01), and a positive correlation between job satisfaction and job performance in bank employees (r = .29, p-Value < .05). Additionally, the combination of job motivation and job satisfaction was found to significantly predict job performance in retail banks' employees. These results suggest that by applying managerial strategies to increase job motivation and job satisfaction, job performance can be potentially improved in bank employees. Future research is needed to re-test whether such correlations can be found in other types of business in the interest of finding industry specific variance