The influence of chatbot humour on consumer evaluations of services
Year of publication: |
2023
|
---|---|
Authors: | Shin, Hyunju ; Bunosso, Isabella ; Levine, Lindsay R. |
Published in: |
International journal of consumer studies. - Oxford [u.a.] : Wiley-Blackwell, ISSN 1470-6431, ZDB-ID 2141394-0. - Vol. 47.2023, 2, p. 545-562
|
Subject: | anthropomorphism | artificial intelligence | chatbot | customer service | humour | service satisfaction | Künstliche Intelligenz | Artificial intelligence | Kundenservice | Customer service | Kundenzufriedenheit | Customer satisfaction |
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