The learning effect on organizational performance during a crisis : a serial mediation analysis with knowledge creation, storage and sharing
Usman Ahmad Qadri, Mazuri Binti abd Ghani, Shumaila Bibi and Abdul Haseeb Tahir, Muhammad Imran Farooq and Abdul Rauf Kashif
Purpose The aim of this study is to investigate the serially mediating effect of knowledge management (KM) practices (namely, knowledge creation, storage and sharing) on the organizational learning (OL) and organizational performance (OP) relationships during a crisis. Design/methodology/approach Based on theories-of-action, knowledge-based and resource-based theories, this study proposed a sequential mediation model where OL underlying mechanisms through which KM practices have facilitated OP during the crisis. The sample dataset contains 440 responses collected from the managers of the software development companies in Pakistan. The authors used Hayes Process macro with SPSS to test the study hypotheses. Findings The results of the study reveal that knowledge creation, storage and sharing serially mediate the relationships between OL and OP. These findings strengthen the argument suggesting that OL plays the key role in KM that helps software companies to mend their performance in times of crisis. Originality/value This study contributes to the KM literature in two ways: (1) grounded on the study's proposed framework, organizations can improve and manage their businesses in times of crisis and (2) learn how to generate new knowledge in response to business crises.
Year of publication: |
2024
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Authors: | Usman Ahmad Qadri ; Mazuri Abd Ghani ; Shumaila Bibi ; Abdul Haseeb Tahir ; Muhammad Imran Farooq ; Abdul Rauf Kashif |
Published in: |
European journal of management and business economics : EJM&BE. - Bingley : Emerald Publishing Limited, ISSN 2444-8494, ZDB-ID 2856989-1. - Vol. 33.2024, 1, p. 37-53
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Subject: | Covid-19 crisis | Knowledge management practices | Organizational learning | Organizational performance | Software development industry | Theories of action | Wissensmanagement | Knowledge management | Lernende Organisation | Learning organization | Unternehmenserfolg | Firm performance | Coronavirus | Krisenmanagement | Crisis management | Wissenstransfer | Knowledge transfer |
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freely available