TQM in new car dealerships : a study from the firms' perspective
Year of publication: |
2013
|
---|---|
Authors: | Fraser, Kym ; Tseng, Bill ; Hvolby, Hans-Henrik |
Published in: |
The TQM journal : the international review of organizational improvement. - Bingley : Emerald Group Publishing Limited, ISSN 1754-2731, ZDB-ID 2409387-7. - Vol. 25.2013, 1, p. 5-17
|
Subject: | South Australia (Staat) | South Australia (State) | Adelaide | Kfz-Gewerbe | Automotive services industry | Qualitätsmanagement | Quality management | Erfolgsfaktor | Success factor |
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