Understanding hotel frontline employees' emotional intelligence, emotional labor, job stress, coping strategies and burnout
Year of publication: |
2019
|
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Authors: | Choi, Hyung-Min ; Mohammad, Abuelkassem A. A. ; Kim, Woo Gon |
Published in: |
International journal of hospitality management. - Amsterdam [u.a.] : Elsevier, ISSN 0278-4319, ZDB-ID 1074264-5. - Vol. 82.2019, p. 199-208
|
Subject: | Emotional intelligence | Emotional labor | Job stress | Burnout | Coping strategies | Hotel frontline employee | Emotion | Stress | Work stress | Tourismusberufe | Tourism employees | Intelligenz | Intelligence | Hotellerie | Hotel industry | Coping-Strategie | Coping strategy | Tourismuswirtschaft | Tourism industry | Arbeitspsychologie | Organizational psychology |
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