Understanding the service component of application service provision : an empirical analysis of satisfaction with ASP services
Year of publication: |
2009
|
---|---|
Authors: | Susarla, Anjana ; Barua, Anitesh ; Whinston, Andrew B. |
Published in: |
Global outsourcing issues and trends. - Los Angeles [u.a.] : Sage. - 2009, p. 249-282
|
Subject: | Digitale Dienste | Web-based service | Kundenzufriedenheit | Customer satisfaction | Schätzung | Estimation | Welt | World |
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