Viewpoint: internet revolution lessons applied to post-pandemic service delivery (a North American perspective)
Alternative title: | Internet revolution lessons applied to post-pandemic service delivery (a North American perspective) |
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Year of publication: |
2022
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Authors: | Meuter, Matthew L. |
Published in: |
The journal of services marketing. - Bradford : Emerald, ISSN 2054-1651, ZDB-ID 2020791-8. - Vol. 36.2022, 4, p. 476-481
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Subject: | Customer experience | Post-pandemic service delivery | Self-service technology | Service delivery | Service technology | SST adoption | SST usage | Technology and service | Internet | Selbstbedienung | Self-service | Dienstleistungsqualität | Service quality | Innovationsakzeptanz | Innovation adoption | Dienstleistungssektor | Service industry | Informationstechnik | Information technology | Öffentliche Dienstleistung | Public services | Kundenservice | Customer service | Innovationsdiffusion | Innovation diffusion | Dienstleistung | Services |
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