Voice of the Customers : Local Trust Culture and Consumer Complaints to the CFPB
Year of publication: |
[2021]
|
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Authors: | Hayes, Rachel M. ; Jiang, Feng ; Pan, Yihui |
Publisher: |
[S.l.] : SSRN |
Subject: | Konsumentenverhalten | Consumer behaviour | Beschwerdemanagement | Complaint management | Vertrauen | Confidence | Beziehungsmarketing | Relationship marketing |
Description of contents: | Abstract [papers.ssrn.com] |
Extent: | 1 Online-Ressource |
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Type of publication: | Book / Working Paper |
Language: | English |
Notes: | In: Journal of Accounting Research, Volume 59, Issue 3, 2021 Nach Informationen von SSRN wurde die ursprüngliche Fassung des Dokuments June 1, 2021 erstellt Volltext nicht verfügbar |
Classification: | G21 - Banks; Other Depository Institutions; Mortgages ; M40 - Accounting and Auditing. General |
Source: | ECONIS - Online Catalogue of the ZBW |
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