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isPartOf:"Asia Pacific journal of marketing and logistics"
subject:"Globalization"
~isPartOf:"International journal of services and operations management"
~subject:"Customer satisfaction"
~subject:"Kundenzufriedenheit"
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Globalization
Customer satisfaction
Kundenzufriedenheit
India
127
Indien
126
Consumer behaviour
29
Konsumentenverhalten
29
Dienstleistungsqualität
25
Service quality
25
Quality management
20
Qualitätsmanagement
20
Industrie
19
Manufacturing industries
19
Lieferkette
17
Supply chain
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AHP approach
10
AHP-Verfahren
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Automotive industry
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Kfz-Industrie
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Beziehungsmarketing
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KMU
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Multi-criteria analysis
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Multikriterielle Entscheidungsanalyse
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Relationship marketing
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service quality
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Bank
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Einzelhandel
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Electronic Banking
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Electronic banking
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Lean Production
7
Lean production
7
Retail trade
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satisfaction
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Lieferantenmanagement
6
Supplier relationship management
6
Arbeitszufriedenheit
5
Business process management
5
Emotion
5
Factor analysis
5
Faktorenanalyse
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22
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Ali, Sadia Samar
2
Gupta, Nitin
2
Satapathy, Suchismita
2
Subashini, R.
2
Vasumathi, A.
2
Adil, Mohd
1
Ahmad, F.
1
Appiah, Alexander
1
Arora, Hitesh
1
Arora, Padmasai
1
Bagodi, Virupaxi
1
Bharadwaj, R. K.
1
Bhaskar, N. Udaya
1
Chaudhuri, Ranjan
1
Choudhry, Koushiki
1
Choudhury, Koushiki
1
Dasgupta, Samrat
1
Debata, Bikash Ranjan
1
Devi, P. Uma Maheswari
1
Dubey, Rameshwar
1
Gupta, Atul
1
Gupta, Saranjit
1
Iyer, Rajesh
1
Jacob, Jayanth
1
Jha, Abhishek Kumar
1
Johlke, Mark C.
1
Kaur, R.
1
Konsra, Pooja
1
Kumar Datta, Saroj
1
Mahanty, Biswajit
1
Mahapatra, Siba Sankar
1
Mishra, Pravudatta
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Nath Sanyal, Shamindra
1
Osei, Cosmos Benjamin
1
Patel, S. K.
1
Patnaik, Bhaswati
1
Paul, Thomas John
1
Rao, B. Sankara
1
Sagaya, Mary T.
1
Shekhar, B. Raja
1
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Asia Pacific journal of marketing and logistics
International journal of services and operations management
The Indian journal of labour economics : a quarterly journal of Indian Society of Labour Economics
26
International journal of Indian culture and business management
20
Economic developments in India : quarterly update : analysis, reports, policy documents
19
International journal of business and globalisation : IJBG
17
The Indian economic journal
17
Global business review
15
China, India and the international economic order
13
The international journal of bank marketing : IJBM
13
Finance India : the quarterly journal of Indian Institute of Finance
12
Foreign trade review : quarterly journal of Indian Institute of Foreign Trade
12
Diversity and change in modern India : economic, social and political approaches
11
International journal of business information systems : IJBIS
11
The Asian economic review : journal of the Indian Institute of Economics
11
Globalisation and contemporary economic scenario ; 2
10
Paradigm : the journal of Institute of Management Technology
10
Global economic meltdown and Indian economy
9
Globalisation and contemporary economic scenario ; 1
9
Globalisation and world economic policies ; 2
9
International journal of business excellence
9
SpringerLink / Bücher
9
Emerging giants : China and India in the world economy
8
International journal of business excellence : IJBEX
8
International journal of emerging markets
8
International trade : regionalism and multilateralism
8
Journal of business research : JBR
8
Journal of global marketing
8
Manthan : journal of commerce and management
8
World Trade Organisation and Indian economic reforms ; 2
8
GITAM journal of management : a quarterly publication of GITAM Institute of Management
7
Globalisation, employment and mobility : the South Asian experience
7
Globalization and politics in India
7
Indian economy under globalisation process
7
International business review : the official journal of the European International Business Academy
7
Management international review : mir ; journal of international business
7
Marketing in the new global order : challenges and opportunities
7
South Asian journal of management : SAJM
7
The TQM journal : the international review of organizational improvement
7
Vision : the journal of business perspective
7
Working paper
7
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ECONIS (ZBW)
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1
Customers' perceptions and reactions in waiting lines : lessons from a contact service environment in a developing economy
Appiah, Alexander
;
Osei, Cosmos Benjamin
- In:
International journal of services and operations management
33
(
2019
)
2
,
pp. 208-238
Persistent link: https://www.econbiz.de/10012106459
Saved in:
2
Self-service technology (web interface) : Bagozzi's self-regulation processes framework to measure Indian customer loyalty
Paul, Thomas John
;
Jacob, Jayanth
- In:
International journal of services and operations management
32
(
2019
)
2
,
pp. 224-248
Persistent link: https://www.econbiz.de/10012008989
Saved in:
3
Customer orientation as a psychological construct : evidence from Indian B-B salespeople
Johlke, Mark C.
;
Iyer, Rajesh
- In:
Asia Pacific journal of marketing and logistics
29
(
2017
)
4
,
pp. 704-720
Persistent link: https://www.econbiz.de/10011791953
Saved in:
4
Service quality in pharmaceutical supply chain : a study with reference to three major cities of Andhra Pradesh, India
Devi, P. Uma Maheswari
;
Rao, B. Sankara
;
Shekhar, B. Raja
; …
- In:
International journal of services and operations management
24
(
2016
)
4
,
pp. 433-458
Persistent link: https://www.econbiz.de/10011636015
Saved in:
5
Redefining service quality scale with customer experience quality scale : a critical review
Gupta, Atul
- In:
International journal of services and operations management
25
(
2016
)
1
,
pp. 48-64
Persistent link: https://www.econbiz.de/10011593379
Saved in:
6
Measuring service quality in Indian hospitals : an analysis of SERVQUAL model
Konsra, Pooja
;
Jha, Abhishek Kumar
- In:
International journal of services and operations management
24
(
2016
)
1
,
pp. 1-17
Persistent link: https://www.econbiz.de/10011598293
Saved in:
7
The influence of emotional intelligence on work-life balance of faculty members' performance and satisfaction in the educational institutions using multivariate analysis, India : a...
Sagaya, Mary T.
;
Vasumathi, A.
;
Subashini, R.
- In:
International journal of services and operations management
22
(
2015
)
2
,
pp. 189-209
Persistent link: https://www.econbiz.de/10011522566
Saved in:
8
Evaluating customer-perceived service quality in business management education in India : a study in topsis modeling
Choudhury, Koushiki
- In:
Asia Pacific journal of marketing and logistics
27
(
2015
)
2
,
pp. 208-225
Persistent link: https://www.econbiz.de/10010532599
Saved in:
9
Service quality dimensions : an empirical investigation of commercial banks in India using SERVQUAL
Arora, Hitesh
;
Arora, Padmasai
- In:
International journal of services and operations management
21
(
2015
)
1
,
pp. 50-72
Persistent link: https://www.econbiz.de/10011403656
Saved in:
10
The influence of SERVQUAL dimensions on customer loyalty in banking sector, India : an empirical study
Vasumathi, A.
;
Subashini, R.
- In:
International journal of services and operations management
21
(
2015
)
3
,
pp. 370-388
Persistent link: https://www.econbiz.de/10011403701
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