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person:"Yavas, Ugur"
~isPartOf:"Journal of financial services marketing : JFSM"
~person:"Kampkötter, Patrick"
~person:"Klapper, Leora"
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Bank employees
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Bankberufe
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Dienstleistungsqualität
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Factor analysis
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Journal of financial services marketing : JFSM
Services marketing quarterly
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How similar are frontline bank employees' perceptions of service quality to their customers? : a study of female customers and employees in Turkey
Yavas, Ugur
- In:
Journal of financial services marketing : JFSM
12
(
2007/08
)
1
,
pp. 30-38
Persistent link: https://www.econbiz.de/10003701666
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