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person:"Yavas, Ugur"
~person:"Scholz, Miklas"
~subject:"Arbeitsverhalten"
~subject:"Kundenzufriedenheit"
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Arbeitsverhalten
Kundenzufriedenheit
Bank employees
8
Bankberufe
8
Arbeitskräfte
3
Burnout
3
Dienstleistungsqualität
3
Neuseeland
3
New Zealand
3
Service quality
3
Workforce
3
Arbeitszufriedenheit
2
Bank
2
Beziehungsmarketing
2
Customer satisfaction
2
Employee retention
2
Führungsstil
2
Job satisfaction
2
Leadership style
2
Mitarbeiterbindung
2
Relationship marketing
2
Work behaviour
2
Anforderungsprofil
1
Arbeitsbedingungen
1
Arbeitsmobilität
1
Arbeitsplatzwechsel
1
Arbeitspsychologie
1
Bank marketing
1
Bankgeschäft
1
Banking
1
Banking service
1
Banking services
1
Bankmarketing
1
CSR
1
Coping strategy
1
Coping-Strategie
1
Corporate Social Responsibility
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Corporate social responsibility
1
Creativity
1
Customer orientation
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Yavas, Ugur
Scholz, Miklas
Yoo, Jaewon
3
Babakus, Emin
2
Lee, Myoung-Soung
2
Acquadro Maran, Daniela
1
Adane, Aschalew
1
Ahmad, Naveed
1
Al Dhaen, Esra Saleh
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Ashill, Nicholas J.
1
Ashraf, Zubaida
1
Baranwal, Gargi
1
Beuck, Knut Ȧre
1
Buil, Isabel
1
Chauhan, Ragini
1
Civilotti, Cristina
1
Dakhan, Sarfraz Ahmed
1
De Chernatony, Leslie
1
Ertug, Gökhan
1
Frankwick, Gary L.
1
Gargiulo, Martin
1
Ghosh, Piyali
1
Gilal, Faheem Gul
1
Gilal, Naeem Gul
1
Gilal, Rukhsana Gul
1
Gold, Jeff
1
Han, Heesup
1
Jamaliah Said
1
Kang, Dae-seok
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Kim, Daewon
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Kumar, Sanjeev
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Lange, Konstantin
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Langenohl, Andreas
1
Lee, Hung-Wen
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Magnavita, Nicola
1
Murty, D. Vishnu
1
Nilsson, Anders
1
Okolo, Deborah
1
Okurame, David
1
Pathak, Prachi
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Journal of financial services marketing : JFSM
1
Journal of retailing and consumer services
1
The international journal of bank marketing : IJBM
1
The journal of services marketing
1
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ECONIS (ZBW)
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1
A CSR perspective to foster employee creativity in the banking sector : the role of work engagement and psychological safety
Ahmad, Naveed
;
Ullah, Zia
;
Al Dhaen, Esra Saleh
;
Han, Heesup
- In:
Journal of retailing and consumer services
67
(
2022
),
pp. 1-12
Persistent link: https://www.econbiz.de/10013364453
Saved in:
2
Interactive effects of personal and organizational resources on frontline bank employees' job outcomes : the mediating role of person-job fit
Sengupta, Aditi Sarkar
;
Yavas, Ugur
;
Babakus, Emin
- In:
The international journal of bank marketing : IJBM
33
(
2015
)
7
,
pp. 884-903
Persistent link: https://www.econbiz.de/10011490746
Saved in:
3
Testing a branch performance model in a New Zealand bank
Yavas, Ugur
;
Babakus, Emin
;
Ashill, Nicholas J.
- In:
The journal of services marketing
24
(
2010
)
5
,
pp. 369-377
Persistent link: https://www.econbiz.de/10008653368
Saved in:
4
How similar are frontline bank employees' perceptions of service quality to their customers? : a study of female customers and employees in Turkey
Yavas, Ugur
- In:
Journal of financial services marketing : JFSM
12
(
2007/08
)
1
,
pp. 30-38
Persistent link: https://www.econbiz.de/10003701666
Saved in:
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