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subject:"Markenimage"
~isPartOf:"Services marketing quarterly"
~subject:"Electronic Commerce"
~subject:"Kundenzufriedenheit"
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Search: subject_exact:"Consumer Behaviour"
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Markenimage
Electronic Commerce
Kundenzufriedenheit
Consumer behaviour
128
Konsumentenverhalten
128
Dienstleistungsqualität
64
Service quality
64
Customer satisfaction
57
Beziehungsmarketing
48
Relationship marketing
48
USA
18
United States
18
Brand management
16
Markenführung
16
Brand image
15
Customer service
13
Emotion
13
Kundenservice
13
Dienstleistung
10
Services
10
customer satisfaction
10
loyalty
10
Confidence
9
Dienstleistungsmarketing
9
Dienstleistungssektor
9
Service industry
9
Services marketing
9
Vertrauen
9
Viral marketing
9
Virales Marketing
9
Einzelhandel
8
Retail trade
8
customer loyalty
8
satisfaction
8
service quality
8
Beschwerdemanagement
7
Complaint management
7
Customer integration
7
Kundenintegration
7
Advertising
6
Brand
6
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1
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Article
67
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67
Aufsatz in Zeitschrift
67
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English
67
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Choi, Beom Joon
2
Gamliel, Eyal
2
Gilboa, Shaked
2
Herstein, Ram
2
Leisen Pollack, Birgit
2
Melancon, Joanna Phillips
2
Quach, Sara
2
Shin, Hyunju
2
Thaichon, Park
2
Torres, Ivonne M.
2
Tran, Trang P.
2
Zúñiga, Miguel Ángel
2
Abratt, Russell
1
Aggarwal, Praveen
1
Aguirre-Rodriguez, Alexandra
1
Ali, Alisha
1
Amaad, Hafiz
1
Banerjee, Shubhomoy
1
Basu, Amiya K.
1
Bavalur, Amulya Sai
1
Bebko, Charlene
1
Bergera, Ron
1
Black, Gregory S.
1
Boveda-Lambie, Adriana
1
Bruce, Michael L.
1
Campos, Pimenta, Marco Tulio
1
Carter, Leanne
1
Casidy, Riza
1
Chamorro, Antonio
1
Chang, Hua
1
Chilsen, Joel
1
Chowdhury, Fairuz
1
Cicchirillo, Vincent
1
Clouse, Shawn F.
1
Cloutier, Jacinthe
1
Cuffe, Barry
1
D'Alessandro, Steven
1
Dalakas, Vassilis
1
Das, Manish
1
Daughtrey, Clayton L.
1
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Published in...
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Services marketing quarterly
Journal of retailing and consumer services
621
Journal of business research : JBR
537
The journal of product & brand management
250
International journal of hospitality management
247
The journal of brand management : an international journal
213
Psychology & marketing
158
Asia Pacific journal of marketing and logistics
145
Cogent business & management
128
Journal of travel and tourism marketing
121
The journal of services marketing
116
Journal of hospitality marketing & management
114
European journal of marketing : EJM
108
International journal of contemporary hospitality management
99
Journal of international consumer marketing
88
Tourism management : research, policies, practice
85
International journal of consumer studies
82
Journal of marketing communications
82
International journal of electronic marketing and retailing : IJEMR
80
Marketing intelligence & planning
78
Journal of strategic marketing
76
Journal of internet commerce
75
International journal of research in marketing : IJRM ; official journal of the European Marketing Academy
74
International journal of retail & distribution management
72
International journal of internet marketing and advertising : IJIMA
71
Journal of global marketing
71
Journal of the Academy of Marketing Science
71
Journal of fashion marketing and management
70
The journal of consumer marketing
69
The service industries journal
69
The international review of retail, distribution and consumer research
68
Journal of marketing
67
Journal of interactive marketing : a quarterly publication from the Direct Marketing Educational Foundation
66
Electronic commerce research
64
Journal of Islamic marketing
64
Marketing letters : a journal of research in marketing
64
Journal of retailing
63
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
61
SpringerLink / Bücher
60
Journal of global scholars of marketing science : bridging Asia and the world ; JGSMS
58
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ECONIS (ZBW)
67
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1
Service agent driven co-created caring in chat-based customer service encounters
Heinonen, Johanna
;
Sthapit, Erose
- In:
Services marketing quarterly
45
(
2024
)
1
,
pp. 1-24
Persistent link: https://www.econbiz.de/10014513536
Saved in:
2
Assessing the role of consumer experience, engagement, and satisfaction in healthcare services : a two-stage reflective-formative measurement using pls-sem
Senapati, Shubham
;
Panda, Rajeev Kumar
- In:
Services marketing quarterly
45
(
2024
)
1
,
pp. 55-82
Persistent link: https://www.econbiz.de/10014513538
Saved in:
3
Consumer gratifications for gamified e-services
Cicchirillo, Vincent
- In:
Services marketing quarterly
45
(
2024
)
1
,
pp. 105-127
Persistent link: https://www.econbiz.de/10014513541
Saved in:
4
The nexus among mobile-app quality (M-app-QUAL), brand relationship, brand advocacy, and brand equity in the retail industry
Chowdhury, Fairuz
;
Swaminathan, Srinivasan
- In:
Services marketing quarterly
44
(
2023
)
4
,
pp. 277-308
Persistent link: https://www.econbiz.de/10014418062
Saved in:
5
Influence of dysfunctional customer behavior on depersonalization and service sabotage in the service industry
Lee, Kangcheol
;
Gong, Taeshik
- In:
Services marketing quarterly
44
(
2023
)
4
,
pp. 309-329
Persistent link: https://www.econbiz.de/10014418079
Saved in:
6
The differential impact of e-service quality's dimensions on trust and loyalty of retail bank customers in an emerging market
Shaikh, Ateeque
;
Banerjee, Shubhomoy
;
Singh, Baljeet
- In:
Services marketing quarterly
44
(
2023
)
2/3
,
pp. 121-141
Persistent link: https://www.econbiz.de/10014320365
Saved in:
7
Self-service technology : examining the influence of emotions
Mukerjee, Kaushik
- In:
Services marketing quarterly
44
(
2023
)
2/3
,
pp. 188-205
Persistent link: https://www.econbiz.de/10014320368
Saved in:
8
The role of customer complaint management on switching intention and customer exit in fitness centers
Campos, Pimenta, Marco Tulio
;
Mesquita, José Marcos …
- In:
Services marketing quarterly
44
(
2023
)
1
,
pp. 51-72
Persistent link: https://www.econbiz.de/10013546191
Saved in:
9
I deserve that deal! : effects of new customer exclusive promotions on existing service customers
Gardner, Mary Jane
;
Melancon, Joanna Phillips
- In:
Services marketing quarterly
44
(
2023
)
1
,
pp. 73-102
Persistent link: https://www.econbiz.de/10013546192
Saved in:
10
Fan sponsor acceptance : so, you want to join our sports in-group?
Vance, Lenny
;
Raciti, Maria
;
Lawley, Meredith
- In:
Services marketing quarterly
44
(
2023
)
1
,
pp. 103-120
Persistent link: https://www.econbiz.de/10013546193
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