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type:"article"
~isPartOf:"Bank-Betrieb : Zeitschrift für Bankpolitik u. Bankpraxis"
~isPartOf:"The international journal of bank marketing : IJBM"
~subject:"Kundenzufriedenheit"
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Kundenzufriedenheit
Bank
288
Deutschland
113
Beziehungsmarketing
37
Relationship marketing
37
Consumer behaviour
36
Konsumentenverhalten
36
Customer satisfaction
27
Dienstleistungsqualität
22
Service quality
22
Ausbildung
20
Banking
16
Financial services
16
Finanzdienstleistung
16
Banks
13
India
13
Indien
13
Personal banking
13
Privatkundengeschäft
13
Recht
13
Absatz
10
Bankgeschäft
9
Banking industry
9
Banking services
9
Confidence
9
Corporate Social Responsibility
9
Corporate social responsibility
9
Vertrauen
9
Corporate reputation
8
EWG
8
Electronic Banking
8
Electronic banking
8
Firmenimage
8
Frankreich
8
Kredit
8
Trust
8
Werbung
8
Customer loyalty
7
Ghana
7
Italien
7
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Article in journal
27
Aufsatz in Zeitschrift
27
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English
27
Author
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Choudhury, Koushiki
2
Pérez, Andrea
2
Al-Hawari, Mohd Ahmad
1
Al-jazzazi, Akram
1
Araujo, Clecio Falcao
1
Babakus, Emin
1
Bandyopadhyay, Nirmalya
1
Basso, Kenny
1
Bhat, Suhail Ahmad
1
Chikazhe, Lovemore
1
Darzi, Mushtag Ahmad
1
Ferguson, David
1
Gong, Xueping
1
Henrique, Jorge Luiz
1
Hurley, Robert F.
1
Ismail, Hina
1
Jaiswal, Deepak
1
Kalthom Abdullah
1
Kant, Rishi
1
Kausar, Uzma
1
Khan, Zia
1
Kirpalani, Vishnu M.
1
Kumar, Amresh
1
Ladeira, Wagner Junior
1
Makanyeza, Charles
1
Makkad, Munish
1
Marinkovic, Veljko
1
Matos, Celso Augusto de
1
Mishra, Vishal
1
Mittal, Arun
1
Mohsin, Aisha
1
Obradovic, Vladimir
1
Paul, Justin
1
Perin, Marcelo Gattermann
1
Raitani, Sonika
1
Rambocas, Meena
1
Rodríguez del Bosque, Ignacio A.
1
Saleem, Muhammad Abid
1
Sampaio, Cláudio Hoffmann
1
Santini, Fernando de Oliveira
1
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Bank-Betrieb : Zeitschrift für Bankpolitik u. Bankpraxis
The international journal of bank marketing : IJBM
Journal of financial services marketing : JFSM
11
Cogent business & management
8
International journal of productivity and quality management : IJPQM
8
The IUP journal of bank management : IJBM
6
The service industries journal
6
International journal of bank marketing
5
Journal of retailing and consumer services
5
Global journal of business management : GJBM
4
International journal of business excellence
4
International journal of financial services management : IJFSM
4
International journal of quality & reliability management
4
International journal of services and operations management
4
Journal of relationship marketing : innovations & enhancements for customer service, relations & satisfaction
4
Nepalese journal of finance : a publication of Uniglobe College
4
Asia Pacific journal of marketing and logistics
3
Bank parikrama : a journal of banking & finance : quarterly journal of Bangladesh Institute of Bank Management
3
European research studies
3
GITAM journal of management : a quarterly publication of GITAM Institute of Management
3
International journal of business innovation and research
3
International journal of economic perspectives : IJEP
3
International journal of economics and finance
3
International journal of economics and financial issues : IJEFI
3
International journal of electronic customer relationship management : IJECRM
3
International journal of quality and service sciences
3
Inventi impact: microfinance & banking
3
Journal of Asian finance, economics and business : JAFEB
3
Journal of Contemporary Issues in Business and Government
3
Journal of business economics and management
3
Journal of digital banking
3
Quality management journal : QMJ
3
Services marketing quarterly
3
The IUP journal of marketing management : IJMM
3
Academic journal of economic studies
2
Acta Universitatis Danubius / Oeconomica
2
African journal of economic and management studies : AJEMS
2
Benchmarking : an international journal
2
Business and Economic Research : BER
2
European business review
2
Finance India : the quarterly journal of Indian Institute of Finance
2
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ECONIS (ZBW)
27
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1
Personal traits and customer responses to CSR perceptions in the banking sector
Pérez, Andrea
;
Rodríguez del Bosque, Ignacio A.
- In:
The international journal of bank marketing : IJBM
35
(
2017
)
1
,
pp. 128-146
Persistent link: https://www.econbiz.de/10011617865
Saved in:
2
Demographic differences in Jordanian bank service quality perceptions
Al-jazzazi, Akram
;
Sultan, Parves
- In:
The international journal of bank marketing : IJBM
35
(
2017
)
2
,
pp. 275-297
Persistent link: https://www.econbiz.de/10011707781
Saved in:
3
The impact of perceived service quality dimensions on customer satisfaction : an empirical study on public sector banks in India
Kant, Rishi
;
Jaiswal, Deepak
- In:
The international journal of bank marketing : IJBM
35
(
2017
)
3
,
pp. 411-430
Persistent link: https://www.econbiz.de/10011731400
Saved in:
4
Mediators of the relationship between service quality and customer loyalty : evidence from the banking sector in Zimbabwe
Makanyeza, Charles
;
Chikazhe, Lovemore
- In:
The international journal of bank marketing : IJBM
35
(
2017
)
3
,
pp. 540-556
Persistent link: https://www.econbiz.de/10011731623
Saved in:
5
A meta-analysis of satisfaction in the banking sector
Ladeira, Wagner Junior
;
Santini, Fernando de Oliveira
; …
- In:
The international journal of bank marketing : IJBM
34
(
2016
)
6
,
pp. 798-820
Persistent link: https://www.econbiz.de/10011618691
Saved in:
6
How personal advisors make a difference in serving "almost rich" bank customers
Wahlberg, Olof
;
Öhman, Peter
;
Strandberg, Christer
- In:
The international journal of bank marketing : IJBM
34
(
2016
)
6
,
pp. 904-923
Persistent link: https://www.econbiz.de/10011618697
Saved in:
7
Impact of service quality on customer satisfaction in private and public sector banks
Paul, Justin
;
Mittal, Arun
;
Srivastav, Garima
- In:
The international journal of bank marketing : IJBM
34
(
2016
)
5
,
pp. 606-622
Persistent link: https://www.econbiz.de/10011606120
Saved in:
8
Customer relationship management : an approach to competitive advantage in the banking sector by exploring the mediational role of loyalty
Bhat, Suhail Ahmad
;
Darzi, Mushtag Ahmad
- In:
The international journal of bank marketing : IJBM
34
(
2016
)
3
,
pp. 388-410
Persistent link: https://www.econbiz.de/10011593782
Saved in:
9
Predictors of customer loyalty in the Pakistani banking industry : a moderated-mediation study
Saleem, Muhammad Abid
;
Zahra, Sadaf
;
Ismail, Hina
- In:
The international journal of bank marketing : IJBM
34
(
2016
)
3
,
pp. 411-430
Persistent link: https://www.econbiz.de/10011593803
Saved in:
10
Modeling and analysis of bank customer satisfaction using neural networks approach
Zeinalizadeh, Nooshin
;
Shojaie, Amir Abbas
; …
- In:
The international journal of bank marketing : IJBM
33
(
2015
)
6
,
pp. 717-732
Persistent link: https://www.econbiz.de/10011456303
Saved in:
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