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type_genre:"Handbook"
~person:"Karatepe, Osman M."
~person:"Yavas, Ugur"
~type_genre:"Article in journal"
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Karatepe, Osman M.
Yavas, Ugur
Babakus, Emin
6
Seltzer, Andrew
6
Kreyenschmidt, Gisela
4
Buil, Isabel
3
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Suleman, Fátima
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Services marketing quarterly
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2
The international journal of bank marketing : IJBM
2
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1
The service industries journal
1
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ECONIS (ZBW)
11
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1
Servant leadership, organisational trust, and bank employee outcomes
Karatepe, Osman M.
;
Ozturk, Anastasia
;
Kim, Taegoo
- In:
The service industries journal
39
(
2019
)
2
,
pp. 86-108
Persistent link: https://www.econbiz.de/10012203248
Saved in:
2
Relative effects of leadership and technology on bank employees' job outcomes
Yavas, Ugur
;
Jha, Subhash
;
Babakus, Emin
- In:
Services marketing quarterly
36
(
2015
)
2
,
pp. 173-187
Persistent link: https://www.econbiz.de/10011289990
Saved in:
3
Interactive effects of personal and organizational resources on frontline bank employees' job outcomes : the mediating role of person-job fit
Sengupta, Aditi Sarkar
;
Yavas, Ugur
;
Babakus, Emin
- In:
The international journal of bank marketing : IJBM
33
(
2015
)
7
,
pp. 884-903
Persistent link: https://www.econbiz.de/10011490746
Saved in:
4
The effect of job resourcefulness on role stress, emotional exhaustion and overall performance : a study of frontline bank employees
Karatepe, Osman M.
;
Aga, Mehmet
- In:
Journal of financial services marketing : JFSM
18
(
2013
)
2
,
pp. 91-105
Persistent link: https://www.econbiz.de/10010205368
Saved in:
5
Does hope moderate the impact of job burnout on frontline bank employees' in-role and extra-role performances?
Yavas, Ugur
;
Babakus, Emin
;
Karatepe, Osman M.
- In:
The international journal of bank marketing : IJBM
31
(
2013
)
1
,
pp. 56-70
Persistent link: https://www.econbiz.de/10009722342
Saved in:
6
Work engagement as a mediator of the effects of personality traits on job outcomes : a study of frontline employees
Karatepe, Osman M.
;
Aga, Mehmet
- In:
Services marketing quarterly
33
(
2012
)
4
,
pp. 343-362
Persistent link: https://www.econbiz.de/10009671251
Saved in:
7
Service worker burnout and turnover intentions : roles of person-job fit, servant leadership, and customer orientation
Babakus, Emin
;
Yavas, Ugur
;
Ashill, Nicholas J.
- In:
Services marketing quarterly
32
(
2011
)
1
,
pp. 17-31
Persistent link: https://www.econbiz.de/10008902032
Saved in:
8
Job demands, resources, burnout, and coping mechanism relationships
Yavas, Ugur
;
Babakus, Emin
- In:
Services marketing quarterly
32
(
2011
)
3
,
pp. 199-209
Persistent link: https://www.econbiz.de/10009273293
Saved in:
9
Testing a branch performance model in a New Zealand bank
Yavas, Ugur
;
Babakus, Emin
;
Ashill, Nicholas J.
- In:
The journal of services marketing
24
(
2010
)
5
,
pp. 369-377
Persistent link: https://www.econbiz.de/10008653368
Saved in:
10
An investigation of the role of job resources in mitigating customer-related social stressors and emotional exhaustion
Karatepe, Osman M.
;
Yorganci, Ilkay
;
Haktanir, Mine
- In:
Services marketing quarterly
31
(
2010
)
1
,
pp. 72-88
Persistent link: https://www.econbiz.de/10003953054
Saved in:
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