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The influence of frontline employee self-disclosure about products in a retail store on customer trust in the retailer in the context of service encounters
Park, Jihye
;
Yi, Youjae
- In:
Psychology & marketing
40
(
2023
)
7
,
pp. 1417-1430
Persistent link: https://www.econbiz.de/10014291940
Saved in:
2
The impact of self-service versus interpersonal contact on customer-brand relationship in the time of frontline technology infusion
Lee, Heekyung
;
Yi, Youjae
- In:
Psychology & marketing
39
(
2022
)
5
,
pp. 906-920
Persistent link: https://www.econbiz.de/10013186880
Saved in:
3
The effect of service quality on customer satisfaction, loyalty, and happiness in five Asian countries
Gong, Taeshik
;
Yi, Youjae
- In:
Psychology & marketing
35
(
2018
)
6
,
pp. 427-442
Persistent link: https://www.econbiz.de/10011970145
Saved in:
4
The "little emperor" and the luxury brand : how overt and covert narcissism affect brand loyalty and proneness to buy counterfeits
Fastoso, Fernando
;
Bartikowski, Boris
;
Wang, Siqi
- In:
Psychology & marketing
35
(
2018
)
7
,
pp. 522-532
Persistent link: https://www.econbiz.de/10011970134
Saved in:
5
"Seize the deal, or return it losing your free gift" : the effect of a gift-with-purchase promotion on product return intention
Lee, Shinhyoung
;
Yi, Youjae
- In:
Psychology & marketing
34
(
2017
)
3
,
pp. 249-263
Persistent link: https://www.econbiz.de/10011658370
Saved in:
6
I will say "no" to that cookie : how imagined future self-regulation drives current self-regulation
Park, Jihye
;
Yi, Youjae
- In:
Psychology & marketing
39
(
2022
)
4
,
pp. 853-870
Persistent link: https://www.econbiz.de/10013165451
Saved in:
7
Is returning a product worth my time? : the impact of time cues on consumer product returns
Lee, Shinhyoung
;
Yi, Youjae
- In:
Psychology & marketing
39
(
2022
)
7
,
pp. 1413-1427
Persistent link: https://www.econbiz.de/10013280109
Saved in:
8
The impact of COVID‐19 on consumer evaluation of authentic advertising messages
Park, Jooyoung
;
Kim, Jungkeun
;
Lee, Daniel C.
;
Kim, …
- In:
Psychology & Marketing
(
2021
)
Persistent link: https://www.econbiz.de/10012633184
Saved in:
9
I will say “No” to that cookie : How imagined future self‐regulation drives current self‐regulation
Park, Jihye
;
Yi, Youjae
- In:
Psychology & Marketing
39
(
2021
)
4
,
pp. 853-870
Persistent link: https://www.econbiz.de/10012808574
Saved in:
10
The impact of self‐service versus interpersonal contact on customer–brand relationship in the time of frontline technology infusion
Lee, Heekyung
;
Yi, Youjae
- In:
Psychology & Marketing
39
(
2021
)
5
,
pp. 906-920
Persistent link: https://www.econbiz.de/10012808576
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