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~subject:"Consumer behaviour"
~subject:"Customer satisfaction"
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Search: "Dienstleistungsqualität"
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Consumer behaviour
Customer satisfaction
Dienstleistungsqualität
7,163
Service quality
7,160
Kundenzufriedenheit
2,808
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2,226
Beziehungsmarketing
1,800
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1,798
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981
Quality management
978
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932
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932
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731
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731
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653
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649
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563
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563
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537
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536
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508
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506
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457
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457
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417
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417
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376
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376
service quality
369
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340
Online-Handel
340
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322
Electronic Commerce
320
Emotion
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273
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272
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268
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262
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Han, Heesup
26
Mattila, Anna S.
18
Prentice, Catherine
16
Line, Nathaniel D.
13
Gong, Taeshik
12
Prybutok, Victor R.
12
Sreejesh, S.
12
Balaji, M. S.
11
Sharma, Piyush
11
Gursoy, Dogan
10
Gustafsson, Anders
10
Hanks, Lydia
10
Klaus, Philipp
10
McColl-Kennedy, Janet R.
10
Quach, Sara
10
Xu, Xun
10
Harun, Ahasan
9
Hollebeek, Linda D.
9
Roy, Sanjit
9
So, Kevin Kam Fung
9
Söderlund, Magnus
9
Wong, IpKin Anthony
9
Ali, Faizan
8
Bilgihan, Anil
8
Grégoire, Yany
8
Jebarajakirthy, Charles
8
Lee, Jin-soo
8
Park, Jungkun
8
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8
Wu, Luorong
8
Yi, Youjae
8
Guchait, Priyanko
7
Lee, Seonjeong
7
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7
Mainardes, Emerson Wagner
7
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7
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7
Shahin, Arash
7
Su, LuJun
7
Thurasamy Ramayah
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1
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Journal of retailing and consumer services
233
International journal of hospitality management
207
Journal of business research : JBR
125
The journal of services marketing
92
Journal of hospitality marketing & management
76
International journal of contemporary hospitality management
69
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65
The service industries journal
63
Journal of travel and tourism marketing
58
Services marketing quarterly
54
Total quality management & business excellence
53
Journal of air transport management
51
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
48
Tourism management : research, policies, practice
45
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
39
The TQM journal : the international review of organizational improvement
38
Asia Pacific journal of marketing and logistics
37
International journal of quality & reliability management
35
International journal of services and operations management : IJSOM
32
International journal of quality and service sciences
30
Journal of service management
30
International journal of services, economics and management
29
The international journal of bank marketing : IJBM
27
Journal of service research
25
International journal of productivity and quality management : IJPQM
24
Journal of Islamic marketing
24
Journal of hospitality and tourism insights
24
Journal of service research : JSR
24
Journal of internet commerce
23
Technological forecasting & social change : an international journal
23
Journal of strategic marketing
22
Tourism management perspectives : TMP
22
International journal of business excellence : IJBEX
21
International review on public and non-profit marketing
21
Quality management journal : QMJ
21
International journal of bank marketing
20
Journal of service theory and practice
20
Journal of service theory and practice : JSTP
20
Journal of global scholars of marketing science : bridging Asia and the world ; JGSMS
19
Industrial marketing management : the international journal for industrial and high-tech firms
18
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ECONIS (ZBW)
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1
Assessing consumer preferences on halal service : the emergence of Sharia hospitals for Muslim consumer
Windasari, Nila Armelia
;
Azhari, Ni Putu Desinthya Ayu
; …
- In:
Journal of Islamic marketing
15
(
2024
)
1
,
pp. 22-41
Persistent link: https://www.econbiz.de/10014451835
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2
The impact of maritime service quality on employee satisfaction by seafarers rank : evidence from a global survey grounded on ERG theory
Pantouvakis, Angelos
;
Vlachos, Ilias
;
Polemis, Dionysios
- In:
International journal of quality & reliability management
41
(
2024
)
1
,
pp. 107-126
Persistent link: https://www.econbiz.de/10014470823
Saved in:
3
An empirical assessment of customer satisfaction of internet banking service quality : hybrid model approach
Kashyap, Sachin
;
Gupta, Sanjeev
;
Chugh, Tarun
- In:
International journal of quality & reliability management
41
(
2024
)
1
,
pp. 360-391
Persistent link: https://www.econbiz.de/10014470837
Saved in:
4
Healthcare service quality and patient satisfaction : a conceptual framework
Javed Ali
;
Ahmad Jusoh
;
Norhalimah Idris
;
Khalil Md Nor
- In:
International journal of quality & reliability management
41
(
2024
)
2
,
pp. 608-627
Persistent link: https://www.econbiz.de/10014470928
Saved in:
5
Identifying the determinants and consequences of post-recovery satisfaction in B2B customers : a multidimensional justice theory perspective
Ahmad, Bilal
;
Yuan, Jingbo
;
Akhtar, Nadeem
;
Ashfaq, Muhammad
- In:
The journal of business & industrial marketing
39
(
2024
)
2
,
pp. 423-437
Persistent link: https://www.econbiz.de/10014473086
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6
Metaverse : shifting the reality of services
Gleim, Mark
;
McCullough, Heath
;
Ferrell, Odies C.
; …
- In:
The journal of services marketing
38
(
2024
)
1
,
pp. 13-27
Persistent link: https://www.econbiz.de/10014473577
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7
Service mega-disruptions : a conceptual model and research agenda
Vredenburg, Jessica
;
Kapitan, Sommer
;
Jang, Sharon
- In:
The journal of services marketing
38
(
2024
)
1
,
pp. 131-144
Persistent link: https://www.econbiz.de/10014473598
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8
Learning from patients : the impact of using patients' narratives on patient experience scores
Nembhard, Ingrid M.
;
Matta, Sasmira
;
Shaller, Dale
; …
- In:
Health care management review : HCM review
49
(
2024
)
1
,
pp. 2-13
Persistent link: https://www.econbiz.de/10014455355
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9
Other customers' service failure and recovery encounters : a qualitative exploration
Gupta, Niharika
;
Verma, Harsh V.
- In:
Asia-Pacific journal of business administration
16
(
2024
)
1
,
pp. 148-169
Persistent link: https://www.econbiz.de/10014455620
Saved in:
10
Recipe for perceived personalization in hotels
Lei, Soey Sut Ieng
;
Wang, Dan
;
Fong, Lawrence Hoc Nang
; …
- In:
Tourism management : research, policies, practice
100
(
2024
),
pp. 1-12
Persistent link: https://www.econbiz.de/10014457528
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