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~isPartOf:"International journal of services and operations management"
~subject:"Brand image"
~subject:"Kundenzufriedenheit"
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Brand image
Kundenzufriedenheit
Consumer behaviour
48
Konsumentenverhalten
48
Dienstleistungsqualität
27
Service quality
27
Customer satisfaction
24
Beziehungsmarketing
18
Relationship marketing
18
India
13
Indien
13
customer satisfaction
7
service quality
7
Markenimage
6
Quality management
6
Qualitätsmanagement
6
Electronic Banking
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Electronic banking
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Holiday behaviour
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Lieferkette
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Supply chain
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Urlaubsverhalten
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Beschwerdemanagement
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Cognition
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Complaint management
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Customer service
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Dienstleistungssektor
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E-commerce
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Electronic Commerce
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Factor analysis
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Faktorenanalyse
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Kognition
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Kundenservice
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Mobilkommunikation
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Online retailing
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Online-Handel
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Service industry
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Structural equation model
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28
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English
28
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Abu Bakar Sade
1
Abu-ElSamen, Amjad A.
1
Akroush, Mamoun N.
1
Allada, Vijaya Kameswari
1
Alsaggaf, Mohammed
1
Amnuay Saengnoree
1
Anbuoli, P.
1
Appiah, Alexander
1
Arora, Hitesh
1
Arora, Padmasai
1
Azilah Kasim
1
Babayof, Ladan
1
Buzdar, Muhammad Farooq
1
Chang, Lan-Fang
1
Chen, Lisa Y.
1
Dash, Manoj Kumar
1
Daskin, Mustafa
1
Dolatabadi, Hossein Rezaei
1
Dubey, Rameshwar
1
Ebrahimi, Mohsen
1
Fathi, Saeed
1
Gupta, Atul
1
Hanzaee, Kambiz Heidarzadeh
1
Hasliza Hassan
1
Hsu, Chao-Chun
1
Huang, Cheng-Hung
1
Huiskonen, Janne
1
Jacob, Jayanth
1
Janjua, Saquib Yusaf
1
Jaradat, Najwan A.
1
Jeng, Mei-yuan
1
Jothimurugan, T.
1
Karppinen, Henri
1
Khurshid, Mian Asif
1
Krishnamoorthy, V.
1
Kumar, Anil
1
Kumar, R. Meikanda Ganesh
1
Li, Xiaoying
1
Li, Yibai
1
Lia, Wen-Hung
1
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International journal of services and operations management
Journal of retailing and consumer services
528
Journal of business research : JBR
502
The journal of product & brand management
252
International journal of hospitality management
249
The journal of brand management : an international journal
217
Journal of travel and tourism marketing
182
Tourism management : research, policies, practice
159
Psychology & marketing
146
Asia Pacific journal of marketing and logistics
137
Journal of hospitality marketing & management
125
The journal of services marketing
119
Cogent business & management
115
European journal of marketing : EJM
109
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
108
International journal of contemporary hospitality management
101
Tourism management perspectives : TMP
96
Journal of international consumer marketing
83
Journal of marketing communications
82
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
77
Journal of strategic marketing
75
Marketing intelligence & planning
75
The service industries journal
75
Services marketing quarterly
68
Journal of global marketing
67
The journal of consumer marketing
67
International journal of consumer studies
66
Journal of Islamic marketing
65
International journal of research in marketing : IJRM ; official journal of the European Marketing Academy
63
Tourism analysis : an interdisciplinary tourism & hospitality journal
63
Journal of the Academy of Marketing Science
62
Marketing letters : a journal of research in marketing
62
Journal of marketing
59
Journal of global scholars of marketing science : bridging Asia and the world ; JGSMS
57
International marketing review
56
Journal of fashion marketing and management
56
International journal of retail & distribution management
53
Service business
53
Journal of Asian finance, economics and business : JAFEB
52
International journal of electronic marketing and retailing : IJEMR
51
Journal of promotion management : innovations in planning and applied research
51
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ECONIS (ZBW)
28
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1
The visiting motivation, perceived value and future behavioural intentions of winery tourists
Yeh, Tsu-ming
;
Jeng, Mei-yuan
- In:
International journal of services and operations management
21
(
2015
)
3
,
pp. 354-369
Persistent link: https://www.econbiz.de/10011403696
Saved in:
2
Customers' perceptions and reactions in waiting lines : lessons from a contact service environment in a developing economy
Appiah, Alexander
;
Osei, Cosmos Benjamin
- In:
International journal of services and operations management
33
(
2019
)
2
,
pp. 208-238
Persistent link: https://www.econbiz.de/10012106459
Saved in:
3
Examining the service value chain of hypermarket retail brand value in Malaysia
Hasliza Hassan
;
Muhammad Sabbir Rahman
;
Abu Bakar Sade
- In:
International journal of services and operations management
34
(
2019
)
3
,
pp. 405-420
Persistent link: https://www.econbiz.de/10012159145
Saved in:
4
Sport industry service attributes, service experiences, relationship quality and behavioural intentions
Su, Wei-San
;
Hsu, Chao-Chun
;
Lia, Wen-Hung
;
Chang, Lan-Fang
- In:
International journal of services and operations management
34
(
2019
)
4
,
pp. 480-499
Persistent link: https://www.econbiz.de/10012162860
Saved in:
5
The effect of the internet banking service quality on customer satisfaction : case study: Refah bank in Tehran
Nazeri, Ali
;
Soofifard, Rahman
;
Ebrahimi, Mohsen
; …
- In:
International journal of services and operations management
34
(
2019
)
1
,
pp. 65-80
Persistent link: https://www.econbiz.de/10012144971
Saved in:
6
Electronic word-of-mouth in the mobile service sector : the role of service quality and customer emotional response
Alsaggaf, Mohammed
;
Lü, Kevin
;
Li, Xiaoying
- In:
International journal of services and operations management
34
(
2019
)
1
,
pp. 81-110
Persistent link: https://www.econbiz.de/10012145258
Saved in:
7
The impact of service quality in postal services: the mediating role of self-service technology
Salmi Mohd Isa
;
Shaian Kiumarsi
- In:
International journal of services and operations management
33
(
2019
)
3
,
pp. 395-419
Persistent link: https://www.econbiz.de/10012145308
Saved in:
8
Self-service technology (web interface) : Bagozzi's self-regulation processes framework to measure Indian customer loyalty
Paul, Thomas John
;
Jacob, Jayanth
- In:
International journal of services and operations management
32
(
2019
)
2
,
pp. 224-248
Persistent link: https://www.econbiz.de/10012008989
Saved in:
9
A comparative study of the determinants of business and leisure travellers' satisfaction and dissatisfaction
Xu, Xun
;
Li, Yibai
;
Lu, Allan Cheng Chieh
- In:
International journal of services and operations management
33
(
2019
)
1
,
pp. 87-112
Persistent link: https://www.econbiz.de/10012054844
Saved in:
10
House of reverse logistics: an approach to analyse the factors influencing company performance and customer complaint
Pulansari, Farida
;
Suparno
;
Sri Gunani Partiwi
- In:
International journal of services and operations management
31
(
2018
)
3
,
pp. 349-369
Persistent link: https://www.econbiz.de/10011978870
Saved in:
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