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~isPartOf:"Journal of interactive marketing : a quarterly publication from the Direct Marketing Educational Foundation"
~isPartOf:"Journal of relationship marketing : innovations & enhancements for customer service, relations & satisfaction"
~subject:"Einzelhandel"
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Einzelhandel
Beziehungsmarketing
177
Relationship marketing
177
Consumer behaviour
82
Konsumentenverhalten
82
Customer satisfaction
34
Kundenzufriedenheit
34
Internet marketing
31
Online-Marketing
31
Social Web
30
Social web
30
Brand management
24
Markenführung
24
relationship marketing
24
Lieferantenmanagement
21
Supplier relationship management
21
Customer value
18
Dienstleistungsqualität
18
Kundenwert
18
Service quality
18
Confidence
16
Vertrauen
16
Brand image
15
Markenimage
15
Retail trade
15
USA
14
United States
14
Marketing management
13
Marketingmanagement
13
Online retailing
12
Online-Handel
12
Customer integration
11
Kundenintegration
11
Social media
11
Brand
10
Markenartikel
10
Mobile communications
10
Mobilkommunikation
10
E-commerce
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Electronic Commerce
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Gil Saura, Irene
2
Grewal, Dhruv
2
Lindsey-Mullikin, Joan
2
Bayraktar, Azra
1
Chen, Yi-Mu
1
Choi, Dooyoung
1
Cuestas, Pedro J.
1
Doyle, Jim
1
Faßnacht, Martin
1
Gallarza-Granizo, Martina G.
1
Ha, Louisa
1
Hair, Neil
1
Huang, Tseng-Lung
1
Iacobucci, Dawn
1
Johnson, Kim K. P.
1
Kearns, Ryan
1
Kim, Hye-yŏng
1
Klose, Sonja
1
Krafft, Manfred
1
Krishnan, Ram
1
Kroschke, Mirja
1
Lee, Ji Young
1
Lu, Qiang
1
Malthouse, Edward C.
1
McAlister, Leigh
1
Mende, Martin
1
Miller, Rohan
1
Moeller, Sabine
1
Munger, Jeanne Lauren
1
Park, Sung-yeon
1
Riquelme, Isabel P.
1
Roggeveen, Anne L.
1
Román, Sergio
1
Ruiz-Molina, Maria Eugenia
1
Ruiz-Molina, María-Eugenia
1
Scott, Maura L.
1
Venkatesan, Rajkumar
1
Verhoef, Peter C.
1
Wu, Juanjuan
1
Yamak, Oygur
1
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Journal of interactive marketing : a quarterly publication from the Direct Marketing Educational Foundation
Journal of relationship marketing : innovations & enhancements for customer service, relations & satisfaction
Journal of retailing and consumer services
176
Journal of retailing
46
Journal of business research : JBR
43
The international review of retail, distribution and consumer research
37
International journal of retail & distribution management
33
International journal of retail and distribution management
29
The journal of services marketing
15
Journal of strategic marketing
11
Marketing intelligence & planning
11
International journal of electronic marketing and retailing : IJEMR
10
Journal of the Academy of Marketing Science
10
Cogent business & management
9
Management science : journal of the Institute for Operations Research and the Management Sciences
9
International journal of production economics
8
International journal of research in marketing : IJRM ; official journal of the European Marketing Academy
8
Psychology & marketing
8
International journal of business information systems : IJBIS
7
International journal of electronic commerce : IJEC
7
Services marketing quarterly
7
SpringerLink / Bücher
7
European journal of marketing : EJM
6
European journal of operational research : EJOR
6
Journal of business economics and management
6
Journal of internet commerce
6
Journal of operations management
6
Journal of service management
6
Service business
6
Technological forecasting & social change : an international journal
6
The journal of consumer marketing
6
Asia Pacific journal of marketing and logistics
5
Handelsforschung
5
Industrial marketing management : the international journal for industrial and high-tech firms
5
International journal of technology marketing : IJTMkt
5
Journal of fashion marketing and management
5
Journal of marketing
5
Journal of relationship marketing : innovations and enhancements for customer service, relations, and satisfaction
5
The journal of product & brand management
5
The service industries journal
5
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ECONIS (ZBW)
15
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1
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15
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Date (oldest first)
1
Frontline cyborgs at your service : how human enhancement technologies affect customer experiences in retail, sales, and service settings
Grewal, Dhruv
;
Kroschke, Mirja
;
Mende, Martin
; …
- In:
Journal of interactive marketing : a quarterly …
51
(
2020
),
pp. 9-25
Persistent link: https://www.econbiz.de/10012299803
Saved in:
2
The dark side of good reputation and loyalty in online retailing : when trust leads to retaliation through price unfairness
Riquelme, Isabel P.
;
Román, Sergio
;
Cuestas, Pedro J.
; …
- In:
Journal of interactive marketing : a quarterly …
47
(
2019
),
pp. 35-52
Persistent link: https://www.econbiz.de/10012060911
Saved in:
3
How social media communications combine with customer loyalty management to boost green retail sales
Lu, Qiang
;
Miller, Rohan
- In:
Journal of interactive marketing : a quarterly …
46
(
2019
),
pp. 87-100
Persistent link: https://www.econbiz.de/10012107044
Saved in:
4
Customers’ attribution of blame in chain store settings : the perspectives of relationship orientation
Chen, Yi-Mu
;
Huang, Tseng-Lung
- In:
Journal of relationship marketing : innovations & …
14
(
2015
)
3
,
pp. 220-238
Persistent link: https://www.econbiz.de/10011383851
Saved in:
5
Emotional and altruistic values as drivers for a loyalty-based segementation in retailing : an approach to postrecession Spanish apparel consumers
Gallarza-Granizo, Martina G.
;
Gil Saura, Irene
; …
- In:
Journal of relationship marketing : innovations & …
15
(
2016
)
3
,
pp. 200-217
Persistent link: https://www.econbiz.de/10011633633
Saved in:
6
Perceived benefits of retail loyalty programs : their effects on program loyalty and customer loyalty
Kim, Hye-yŏng
;
Lee, Ji Young
;
Choi, Dooyoung
;
Wu, Juanjuan
- In:
Journal of relationship marketing : innovations & …
12
(
2013
)
2
,
pp. 95-113
Persistent link: https://www.econbiz.de/10009774825
Saved in:
7
Companion shoppers and the consumer shopping experience
Lindsey-Mullikin, Joan
;
Munger, Jeanne Lauren
- In:
Journal of relationship marketing : innovations & …
10
(
2011
)
1
,
pp. 7-27
Persistent link: https://www.econbiz.de/10009012723
Saved in:
8
An investigation of pricing data for evidence of institutional-level relationship marketing behaviors
Doyle, Jim
- In:
Journal of relationship marketing : innovations & …
9
(
2010
)
4
,
pp. 264-278
Persistent link: https://www.econbiz.de/10008857873
Saved in:
9
CRM in data-rich multichannel retailing environments : a review and future research directions
Verhoef, Peter C.
;
Venkatesan, Rajkumar
;
McAlister, Leigh
; …
- In:
Journal of interactive marketing : a quarterly …
24
(
2010
)
2
,
pp. 121-137
Persistent link: https://www.econbiz.de/10003987337
Saved in:
10
Implementation of RFID technology for the differentiation of loyalty programs
Bayraktar, Azra
;
Yilmaz, Erdal
;
Yamak, Oygur
- In:
Journal of relationship marketing : innovations & …
9
(
2010
)
1
,
pp. 30-42
Persistent link: https://www.econbiz.de/10003974298
Saved in:
1
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