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Search: subject_exact:"Dienstleistung"
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Dienstleistung
55
Services
55
Dienstleistungsqualität
23
Service quality
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Dienstleistungssektor
22
Service industry
22
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17
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Edvardsson, Bo
7
Jaakkola, Elina
4
Reynoso, Javier
4
Brown, Stephen Walter
3
McColl-Kennedy, Janet R.
3
Parasuraman, A.
3
Riel, Allard C. R. van
3
Witell, Lars
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2
Bowen, David E.
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2
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2
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Candi, Marina
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Journal of service management
NBER working paper series
The service industries journal
69
The journal of services marketing
58
Ifo Schnelldienst
47
Journal of business research : JBR
47
Journal of service research : JSR
45
Voprosy ėkonomiki : ordena trudovogo krasnogo znameni ežemesjačnyj žurnal ; Vserossijskoe ėkonomičeskoe izdanie
32
Industrial marketing management : the international journal for industrial and high-tech firms
25
International journal of production economics
20
Izvestija Akademii Nauk SSSR
20
Services marketing quarterly
20
Journal of retailing and consumer services
18
Journal of service research
18
Politická ekonomie : teorie, modelování, aplikace
18
ifo Dresden berichtet
18
European journal of marketing : EJM
17
European journal of operational research : EJOR
17
International journal of hospitality management
17
Management science : journal of the Institute for Operations Research and the Management Sciences
17
The science of service systems
17
International journal of services technology and management
16
The journal of business & industrial marketing
16
Handbook of service science ; [Vol. 1]
15
Service business
15
The handbook of innovation and services : a multi-disciplinary perspective
15
International journal of operations & production management : IJOPM ; the official journal of the European Operations Management Association, EUROMA
14
Prace naukowe Akademii Ekonomicznej Imienia Oskara Langego we Wrocławiu
14
Revue d'économie industrielle
14
Ekonomista : czasopismo poświe̜cone nauce i potrzebom życia
13
Gospodarka planowa : miesie̜cznik poświe̜cony problemom planowania i rozwoju gospodarki narodowej
13
Prospects for the professions in China
13
DIW-Wochenbericht : Wirtschaft, Politik, Wissenschaft
12
International journal of services and operations management
12
Problems of economics : selected articles from Soviet economics journals in English translation
12
European review of service economics and management
11
Freelancer als Forschungsgegenstand und Praxisphänomen : betriebswirtschaftliche und psychologische Perspektiven
11
Freie Berufe - Einkommen und Steuern (FB€St) : Beiträge aus Wissenschaft, Praxis und Politik
11
International journal of quality and service sciences
11
Managing service quality : MSQ ; an international journal
11
Service science, management and engineering : education for the 21st Century
11
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ECONIS (ZBW)
55
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1
To serve and protect : a typology of service robots and their role in physically safe services
Schepers, Jeroen
;
Streukens, Sandra
- In:
Journal of service management
33
(
2022
)
2
,
pp. 197-209
Persistent link: https://www.econbiz.de/10012880723
Saved in:
2
The service triad : an empirical study of service robots, customers and frontline employees
Odekerken-Schröder, Gaby
;
Mennens, Kars
;
Steins, Mark
; …
- In:
Journal of service management
33
(
2022
)
2
,
pp. 246-292
Persistent link: https://www.econbiz.de/10012880726
Saved in:
3
Service robots, agency and embarrassing service encounters
Pitardi, Valentina
;
Wirtz, Jochen
;
Paluch, Stefanie
; …
- In:
Journal of service management
33
(
2022
)
2
,
pp. 389-414
Persistent link: https://www.econbiz.de/10012880733
Saved in:
4
Service design in healthcare : a segmentation-based approach
Engström, Jon
;
Norin, Olof
;
De Gosson de Varennes, Serge
; …
- In:
Journal of service management
33
(
2022
)
6
,
pp. 50-78
Persistent link: https://www.econbiz.de/10013537611
Saved in:
5
Service system well-being : scale development and validation
Laud, Gaurangi
;
Chou, Cindy Yunhsin
;
Leo, Wei Wei Cheryl
- In:
Journal of service management
34
(
2023
)
3
,
pp. 368-402
Persistent link: https://www.econbiz.de/10014337973
Saved in:
6
Learning from the pioneering founders of the service research field
Bowen, David E.
;
Fisk, Raymond P.
;
Bateson, John E. G.
; …
- In:
Journal of service management
34
(
2023
)
4
,
pp. 605-630
Persistent link: https://www.econbiz.de/10014338196
Saved in:
7
To automate or not to automate? : a contingency approach to service automation
Hottat, Eline
;
Leroi-Werelds, Sara
;
Streukens, Sandra
- In:
Journal of service management
34
(
2023
)
4
,
pp. 696-724
Persistent link: https://www.econbiz.de/10014338200
Saved in:
8
"My colleague is a robot" : exploring frontline employees' willingness to work with collaborative service robots
Paluch, Stefanie
;
Tuzovic, Sven
;
Holz, Heiko F.
;
Kies, …
- In:
Journal of service management
33
(
2022
)
2
,
pp. 363-388
Persistent link: https://www.econbiz.de/10012880731
Saved in:
9
The TRISEC framework for optimizing conversational agent design across search, experience and credence service contexts
Blazevic, Vera
;
Sidaoui, Karim
- In:
Journal of service management
33
(
2022
)
4/5
,
pp. 733-746
Persistent link: https://www.econbiz.de/10013325755
Saved in:
10
Rethinking nonprofit service disintermediation through service communication interactions
Mitchell, Sarah-Louise
;
Clark, Moira K.
- In:
Journal of service management
33
(
2022
)
4/5
,
pp. 758-773
Persistent link: https://www.econbiz.de/10013325758
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